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For information and relevant updates, visit our official website www.biolandpromithia.com or contact our Customer Service Center at 8000 6006, where a Customer Service Officer will be available to assist you with information and clarifications. You may also contact us via email at info@biolandpromithia.com.

With the launch of the Competitive Electricity Market, Bioland Promithia welcomed a new era with no restrictions to customer categories (Residential, Commercial, Industrial, Communities, etc.), offering comprehensive and competitive electricity supply programs tailored to the needs of every customer.

Bioland Promithia Ltd provides electricity to all free areas of Cyprus that are covered by the existing National Electricity Network.

We can service all meter types: Standard Meters (STOD/SMART) and Profile Meters (Bi-monthly Recording).

No, there will be no power interruption. Your electricity supply will continue through the existing distribution network. Only your meter will be transferred from the Meter Registry of your previous supplier to the Meter Registry of Bioland Promithia Ltd. The network remains common for all and is managed by the Distribution System Operator (DSO). Supplier switching affects only competitive charges and the contract—not the electricity supply itself.

A power outage may be due to a fault in your installations or in the Production, Transmission, or Distribution Systems. First check your own installation and, if you detect an internal fault, contact the DSO’s Network User Call Center at 1800.

Faults are repaired by the Distribution System Operator (DSO), as is the replacement of any blown meter fuse. Fuse replacement is charged by the DSO and will appear on your next bill.

The DSO is authorized by CERA to create a dedicated department for meter reading, data storage, and management for all suppliers.

No. Readings are handled exclusively by the DSO’s MDMS (Metering Data Management System), and all customers are billed based on these automatic measurements, regardless of supplier.

Yes. Through the DSO’s Web Portal (meterreading-dso.eac.com.cy), created to ensure safe and transparent access to technical meter data and consumption readings. Registration is available to all Network Users who have meters registered in their name and whose ID number and mobile phone number are safely recorded in the Web Portal of the DSO.

For a first-time connection, submit your application through www.biolandpromithia.com, selecting your preferred program and marking the field for “first activation.” You must attach all required certificates posted on our website, as well as the DSO connection terms. For assistance, contact 8000 6006 or info@biolandpromithia.com.

The customer must notify Bioland Promithia in advance according to the terms of their contract. Then, the customer may proceed with their chosen contractor. To create a new Supply Contract, the following documents must be submitted: a) CERA license (where applicable) b) Acceptance of DSO connection terms for the PV installation c) Installation Safety Certificate The PV activation date is determined by the DSO.